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This page describes what values the different custom fields holds and gives som search examples.
| Field |
|
|---|---|
| Type | String |
| Value | AHEAD, BEHIND, OK or DELAYED |
| Search | "SLA First Response Status" = "BEHIND" //case sensitive "SLA First Response Status" in slaFRStatus("behind", "ok") //case insensitive |
| Field |
|
|---|---|
| Type | Number |
| Value | A positive integer Seconds |
| Search | "SLA First Response Time" = 3600 //1hour "SLA First Response Time" = slaToSeconds(1h59m59s) //1 hour 59 minuts and 59 seconds = 7199 seconds "SLA First Response Time" = slaToSeconds(01:59:59) //1 hour 59 minuts and 59 seconds = 7199 seconds |
| Field |
|
|---|---|
| Type | Date Time |
| Value | Any date |
| Search | "SLA Target Date" > now() "SLA Target Date" > 2d "SLA Target Date" > "2016-01-01" |
| Field |
|
|---|---|
| Type | Date Time |
| Value | Any date |
| Search | "SLA Updated" > now() "SLA Updated" > 2d "SLA Updated" > "2016-01-01" |
| Field |
|
|---|---|
| Type | String |
| Value | "SLA Name" = "my sla" "SLA Name" in slaName("bugs","incidents") |
| Field |
|
|---|---|
| Type | String |
| Value | ON OFF |
| Search | "SLA On" = "ON" "SLA On" = "OFF" or "SLA On" != "ON" |
| Field |
|
|---|---|
| Type | Number |
| Value | An integer. Positive if issue is overdue. Negative if on time. Seconds |
| Search | "SLA Over Time" = 3600 //1hour "SLA Over Time" = slaToSeconds(1h59m59s) //1 hour 59 minuts and 59 seconds = 7199 seconds "SLA Over Time" = slaToSeconds(01:59:59) //1 hour 59 minuts and 59 seconds = 7199 seconds |
| Field |
|
|---|---|
| Type | Number |
| Value | A positive integer |
| Search | "SLA Percent" > 0 "SLA Percent" < 100 "SLA Percent" >= 100 |
| Field |
|
|---|---|
| Type | String |
| Value | Any string value that equals a SLA status label. Default are "ON TIME", "LATE", "OVERDUE" and "OVERDUE+" |
| Search | "SLA Status" = "LATE" //case sensitive "SLA Status" in slaStatus("late", "on time") //case insensitive |
| Field |
|
|---|---|
| Type | Number |
| Value | A positive integer Seconds |
| Search | "SLA Time Spent" = 3600 //1hour "SLA Time Spent" = slaToSeconds(1h59m59s) //1 hour 59 minuts and 59 seconds = 7199 seconds "SLA Time Spent" = slaToSeconds(01:59:59) //1 hour 59 minuts and 59 seconds = 7199 seconds |
