Coverage
This SLA covers apps developed and sold by jPlugs through the Atlassian Marketplace.
Support provided by jPlugs
jPlugs will provide help with any aspect of using our apps included installation, configuration, and guidance in optimal use.
jPlugs can choose not to provide end-user support. Customers who request support are expected to be it-professionals with a basic knowledge about how to configure a Jira server instance.
Support Channels
Support can be requested by e-mail or Jira tickets, which can be submitted at https://jira.atlassian.net
Support Language
jPlugs will provide support in English.
Support Hours
Business opening hours are Monday to Friday from 9:00 to
...
17:00 except in seasonal holidays.
Response time
75 % of all support requests are answered within two business days.
90 % of all support requests are answered within three business days.