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Field

TypeString
Value

Paused

null / empty

Search

"SLA Paused" = "Paused" - all //Case sensitive. All paused issues

"SLA Paused" = slaIsPaused() -  all // All paused issues


"SLA Paused" is Empty - all //All not paused issues

"SLA Paused" != slaIsPaused() - //Do not use, use is empty statement instaed.

SinceVersion 1.5.0


Field

TypeNumber
Value

An integer. Positive if issue is overdue. Negative if on time.

Seconds

Search

"SLA Over Time" = 3600 //1hour

"SLA Over Time" = slaToSeconds(1h59m59s) //1 hour 59 minuts and 59 seconds = 7199 seconds

"SLA Over Time" = slaToSeconds(01:59:59) //1 hour 59 minuts and 59 seconds = 7199 seconds

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