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| Field |
|
|---|---|
| Type | String |
| Value | ON OFF |
| Search | "SLA On" = "ON" "SLA On" = "OFF" or "SLA On" != "ON" |
| Field |
|
|---|---|
| Type | String |
| Value | Paused null / empty |
| Search | "SLA Paused" = "Paused" //Case sensitive. All paused issues "SLA Paused" = slaIsPaused() // All paused issues "SLA Paused" is Empty //All not paused issues "SLA Paused" != slaIsPaused() //Do not use, use is empty statement. |
| Since | Version 1.5.0 |
| Field |
|
|---|---|
| Type | Number |
| Value | An integer. Positive if issue is overdue. Negative if on time. Seconds |
| Search | "SLA Over Time" = 3600 //1hour "SLA Over Time" = slaToSeconds(1h59m59s) //1 hour 59 minuts and 59 seconds = 7199 seconds "SLA Over Time" = slaToSeconds(01:59:59) //1 hour 59 minuts and 59 seconds = 7199 seconds |
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