The add-on enables precise and accurate searching for SLA issues.
SLA Values
The SLA Values are the values the Add-on stores for an issue.
| Property | Value | Contains | Description |
|---|---|---|---|
| sla | String | any | The id of the current or or last used SLA |
| slaon | String | true/false | Whether or not the issue is in scope of a SLA |
| slaname | String | any | The name of the current or last used SLA |
| slatime | Number | A positive integer | The SLA Target Time in seconds |
| time | Number | A positive integer | The Time Spent in seconds |
| status | String | Any value that matches the id of a SLA Status | The id of the current SLA Status. |
| dateISO | Date | A String representation of a Date | The time and date of when SLA Values was updated by the Add-on |
| etaISO | Date | A String representation of a Date | The time and date of when the issue should be completed with current SLA - The Target Date. |
| forcedstatevalue | Number | 0 or 1 | If the issue is paused the value will be 1. Otherwise empty or 0 |
| percent | Number | A positive integer | The percent value of Time Spent compared to the SLA Target Time |
| customslatime | String | true/false | Whether or not the issue has a custom SLA Target Time (The SLA Target Time has been overriden) |
| frstatus | String | AHEAD, BEHIND, OK or DELAYED | The id of the current First Response Status |
| frtime | Number | A positive integer | The time spent before First Response was initiated |
| frslatime | Number | A positive integer | The SLA First Response Target Time in seconds |
It is not guarantied that an issue will have all property keys.
All values can be empty or null (not existing).