Function | Use | |
---|---|---|
slaToSeconds() | Converts time strings to seconds.
The 3 first examples assumes there is a custom field named SLA Time. | |
slaStatus() | Use the function to for a more convenient search for issues with specified SLA Statuses.
The function is case insensitive. The first 2 examples assumes there is a custom field named SLA Status. | |
slaStatusOverdue() | Use function to search for all issues where the SLA Status is greater or equal to 100%
| |
slaFRStatus() | Use the function to for a more convenient search for issues with specified SLA First Response Statuses.
The function is case insensitive. The first 2 examples assumes there is a custom field named SLA First Response Status. |