...
| Attribute | Configuration and Use |
|---|---|
| Name | The name of the status. The name is not used in searches and end user views. |
| Label | The Label is displayed in end user views and if the the SLA Status custom field is in use, this is the value that will be stored in the field. |
| Display | Defines the layout of the SLA Status. One can use predefined layouts or add a customised markup. |
| Category | A SLA Category can have ne of the following categories: ON TIME LATE OVERDUE
SLA Status Categories are used in the SLA timer gadgets, and Project Tab views. |
| Percent | An integer between 0 and 500. When the SLA Status of an issue is calculated by the Add-on the nearest lowest possible SLA Status is selected. Lets say you have a SLA Status LATE with a 90% value and and a SLA Status OVERDUE with a 100% value. If the SLA Time Spent for an issue equals 99% the Issue will be in the status LATE. If the SLA Time Spent for an issue equals 100% the Issue will be in the status OVERDUE.
|
| Enabled | A SLA Status can be enabled or disabled. |
| System | System SLA Statuses can not be edited - only disabled. |