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The add-on enables precise and accurate searching for SLA issues. 

JQL Functions

See JQL Functions

Alias Searching

Available app version 2.3.5.

SLA Issue Properties can be searched using alias names making it faster and more intuitive to search for issues with SLA Values.

AliasKeyTypeValueDescription
slaOnslaonStringtrue/false

Whether or not the issue is in the scope of a SLA

Code Block
languagesql
slaOn = "true"
slaOn = "false"
slaOn is Empty
slaOn in slaIsOn()
slaOn not in slaIsOn()


slaNameslanameStringany

The name of the current or last used SLA

Code Block
languagesql
slaName = "p1"


slaSpentTimetimeNumberA positive integer

The Time Spent in seconds

Code Block
languagesql
slaSpentTime < slaToTime(2h)
slaSpentTime < slaToTime("2h 8m 2s")
slaSpentTime < slaToTime(02:08:02)
slaSpentTime < 7682


slaDatedateisoDateA string representation of a Date

The time and date of when SLA Values was updated by the Add-on

Code Block
languagesql
slaDate > 2020-01-01
slaDate > startOfMonth()
slaDate > -1h


slaETAetaisoDateA string representation of a Date

The time and date of when the issue should be completed with the current SLA - The Target Date.

Code Block
languagesql
slaDate > 2020-01-01
slaDate > startOfMonth()
slaDate > -1h


slaPaused

paused

String"Paused" or "Not Paused"


Code Block
languagesql
slaPaused = "Paused"
slaPaused != "Paused"
slaPaused = "Not Paused"
slaPaused = slaIsPaused()
slaPaused != slaIsPaused()


slaPausedDate

pauseddateiso

StringA string representation of a Date

The date of when the issue was paused.

Code Block
languagesql
slaPausedDate > -2h
slaPausedDate >-5h AND slaPausedDate <-2h
slaPausedDate > 2020-05-11 AND slaPausedDate < 2020-05-12
slaPausedDate  > startOfDay()  --Paused today


slaIssue

issueid

NumberThe issue id (not issue key)


Code Block
languagesql
slaIssue in issueHistory()
slaIssue in updatedBy("mike")


slaFirstResponseStatus

frstatus

String

AHEAD, BEHIND,

DELAYED, OK


Code Block
languagesql
slaFirstResponseStatus = BEHIND

slaFirstResponseStatus != BEHIND

slaFirstResponseStatus is EMPTY

slaFirstResponseStatus is not EMPTY


slaFirstResponseDate

frdateiso

DateA string representation of a Date


Code Block
languagesql
slaFirstResponseDate > -2h
slaFirstResponseDate >-5h AND slaFirstResponseDate <-2h
slaFirstResponseDate > 2020-05-11 AND slaFirstResponseDate < 2020-05-12
slaFirstResponseDate  > startOfDay()  --First response today


slaFirstResponseTime

frtime

NumberA positive integer

The time in seconds before first response was intiated.

Code Block
languagesql
slaFirstResponseTime < slaToTime(2h)
slaFirstResponseTime < slaToTime("2h 8m 2s")
slaFirstResponseTime < slaToTime(02:08:02)
slaFirstResponseTime < 7682


It is not guaranteed that an issue will contain all property keys.


Issue Property Searching

All issue SLA Values are stored as issue properties and as such enables fast and effective JQL searching.

You can search for all SLA values on the form issue.property[slatimer].x = y where x is the key and y the search value.

Examples:

Code Block
languagejava
issue.property[slatimer].sla in slaName("P1","P2:) //issue with a sla named p1 or P2
issue.property[slatimer].slaname = "p1" //issuea with a sla named p1
issue.property[slatimer].time = 3600 //spent time is equal to 1 hour = 3600 seconds
issue.property[slatimer].time = slaToSecons("1h") //spent time is equal to 1 hour = 3600 seconds
issue.property[slatimer].etaiso > now() //target date less than current date and time
issue.property[slatimer].paused = "Paused"  //issue is paused


SLA Values

The SLA Values are the values the Add-on stores for an issue.

Key
Property
TypeValue
Contains
Description
slaStringanyThe id of the current or or last used SLA
slaonStringtrue/falseWhether or not the issue is in scope of a SLA
slanameStringanyThe name of the current or last used SLA
slatimeNumberA positive integerThe SLA Target Time in seconds
timeNumberA positive integerThe Time Spent in seconds
statusString

Any value that matches

the id of a SLA Status

The id of the current SLA Status.
dateISO
dateisoDateA String representation of a DateThe time and date of when SLA Values was updated by the Add-on
etaISO
etaisoDateA String representation of a DateThe time and date of when the issue should be completed with current SLA - The Target Date.
forcedstatevalue
paused
Number
String
0 or 1
"Paused" or "Not Paused"

If the issue is paused the value

will be 1. Otherwise empty or 0

is "Paused". Otherwise null.

Since version 2.3.5

pauseddateisoDateA String representation of a Date

The time and date of when this issue was paused (if paused)

Since version 2.3.5

percentNumberA positive integerThe percent value of Time Spent compared to the SLA Target Time
customslatimeStringtrue/falseWhether or not the issue has a custom SLA Target Time (The SLA Target Time has been overriden)
frstatusStringAHEAD, BEHIND, OK or DELAYEDThe id of the current First Response Status
frtimeNumberA positive integerThe time spent before First Response was initiated
frslatimeNumberA positive integerThe SLA First Response Target Time in seconds
issueidNumberLongThe issue id
projectidNumberLongThe issue project id

It is not guarantied guaranteed that an issue will have contain all property keys.

All values can be empty or null (not existing).