A SLA Status defines the state of a issue.
The SLA Status of an issue will be calculated on the basis on time spent in percent of the current SLA Target Time.
The SLA Status can be used in searches and statuses are displayed in the different add-on views, e.g. in a custom field, reports, gadgets and the View Issue page.
Actions | How |
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Add a Status | |
Delete a Status | Try to avoid deleting statuses. If an issue have the deleted status it will not be rendered correctly. |
Attribute | Configuration |
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