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The SLA Status of an issue will be calculated on the basis on time spent in percent of the current SLA Target Time.
Search for Issues using SLA Status category:
| Multimedia | ||||
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The SLA Status
The SLA Status (and the SLA Status Category) can be used in searches and statuses are displayed in the different add-on views, e.g. in a custom field, reports, gadgets and the View Issue page.
(See Views)
| Actions | How | ||
|---|---|---|---|
| Add a Status |
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| Delete a Status |
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| Attribute | Configuration and Use |
|---|---|
| Name | The name of the status. The name is not used in searches and end user views. |
| Label | The Label is displayed in end user views and if the the SLA Status custom field is in use, this is the value that will be stored in the field. |
| Display | Defines the layout of the SLA Status. One can use predefined layouts or add a customised markup. |
| Category | A SLA Category can have ne of the following categories: |
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ON TIME LATE OVERDUE
SLA Status Categories are used in the SLA timer gadgets, and Project Tab views. | |
| Percent | An integer between 0 and 500. When the SLA Status of an issue is calculated by the Add-on the nearest lowest possible SLA Status is selected. Lets say you have a SLA Status LATE with a 90% value and and a SLA Status OVERDUE with a 100% value. If the SLA Time Spent for an issue equals 99% the Issue will be in the status LATE. If the SLA Time Spent for an issue equals 100% the Issue will be in the status OVERDUE.
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| Enabled | A SLA Status can be enabled or disabled. |
| System | System SLA Statuses can not be edited - only disabled. |