A SLA Status defines the state of a issue.
The SLA Status of an issue will be calculated on the basis on time spent in percent of the current SLA Target Time.
Search for Issues using SLA Status category:
The SLA Status can be used in searches and statuses are displayed in the different add-on views, e.g. in a custom field, reports, gadgets and the View Issue page.
Actions | How |
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Add a Status | |
Delete a Status | Try to avoid deleting statuses. If an issue have the deleted status it will not be rendered correctly. |
Attribute | Configuration |
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