Subscriptions (notifications)
The easiest (and most common) way to get notified or send out notifications is to use the Jira filter subscription.
Do it in a few steps:
- Create a saved filter that filters in relevant issues
- Consider sharing the filter with a group or specific individuals
- Set up the filter subscription.
I want to create a search that can be used to notify
managers about all overdue issues:
"SLA Percent" >=100 and status != closed and assignee in membersOf("jira-users")
-- Use the SLA Percent custom field. If the 100 % or more of the time has been spent - the issue is likely to be overdue.
-- The assignee must be member of the group "jira-users". Replace it with a relevant group, e.g. "my-team"
slaPercent > 90 and status != closed and assignee in membersOf("jira-users")
-- Use the SLA Percent custom field. If the 100 % or more of the time has been spent - the issue is likely to be overdue.
-- The assignee must be member of the group "jira-users". Replace it with a relevant group, e.g. "my-team"
If you the SLA Percent custom field is not added to Jira, you can use the property search instead.
servicedesk employees about issues running out of time
"SLA Over Time" > slaToSeconds("-2h") and "SLA Over Time" < slaToSeconds("1h") and assignee = currentUser()
-- will filter in not closed issues 2 hours before out of time, and maximum of 1 hour overdure.
about issues with an overdue (behind) First Response Status
"SLA First Response Status" = BEHIND -- will filter in all issues with first response BEHIND status.