Subscriptions (notifications)

Owned by jPlugs
Last updated: May 11, 2020
2 min read

The easiest (and most common) way to get notified or send out notifications is to use the Jira filter subscription.

Do it in a few steps:

  1. Create a saved filter that filters in relevant issues
  2. Consider sharing the filter with a group or specific individuals
  3. Set up the filter subscription.


Filter subscription screen.


I want to create a search that can be used to notify

managers about all overdue issues:

"SLA Percent" >=100 and status != closed and assignee in membersOf("jira-users")
-- Use the SLA Percent custom field. If the 100 % or more of the time has been spent - the issue is likely to be overdue.
-- The assignee must be member of the group "jira-users". Replace it with a relevant group, e.g. "my-team"


slaPercent > 90 and status != closed and assignee in membersOf("jira-users")
-- Use the SLA Percent custom field. If the 100 % or more of the time has been spent - the issue is likely to be overdue.
-- The assignee must be member of the group "jira-users". Replace it with a relevant group, e.g. "my-team"

If you the SLA Percent custom field is not added to Jira, you can use the property search instead.

servicedesk employees about issues running out of time

"SLA Over Time" > slaToSeconds("-2h")  and "SLA Over Time" < slaToSeconds("1h") and assignee = currentUser() 
-- will filter in not closed issues 2 hours before out of time, and maximum of 1 hour overdure.

about issues with an overdue (behind) First Response Status

"SLA First Response Status" = BEHIND 
-- will filter in all issues with first response BEHIND status.