Action Events
In app version 2.4.0 Action Events were introduced.
Allows you to configure an action to fire after a SLA Issue Update.
Note: An Action Event will never trigger a new Action Event. As such you should never rely on chained Action Events.
In version 2.4.0 and later the following action events are available:
Action Event | Description |
|---|---|
Clear time spent when paired | When the SLA is paired with an issue the SLA Time Spent and all entries will be cleared. The action will be fired when the issue is paired with the SLA in two scenarios: The issue was not paired a SLA beforehand, or the issue was paired with another SLA. The action will not be fired just because the issue switches to SLA On. |
Pause when paired | When the SLA is paired with an issue the SLA Timer will be paused. |
Unpause when paired | When the SLA is paired with an issue the SLA Timer will be unpaused. |